Privacy Policy

Privacy Policy

Financetrustpro Bank
Effective Date: 2020

Financetrustpro Bank (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring compliance with Polish and European Union data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our online banking services.

1. Data Controller

Financetrustpro Bank is the data controller responsible for processing your personal data. You can contact us at:

Financetrustpro Bank S.A.
Poland
Email: support@financetrustpro.com
Phone: +48 573 560 817

2. Information We Collect

We collect and process the following categories of personal data:

2.1 Personal and Contact Information

Full name

Date of birth

Residential and mailing address

National identification number (PESEL) or Tax Identification Number (NIP)

Government-issued ID (passport, ID card, driver’s license)

Email address and phone number

2.2 Financial and Transactional Information

Bank account details

Payment and transaction history

Credit and debit card details

Loan and mortgage information

2.3 Technical and Usage Information

IP address

Device and browser type

Cookies and tracking data

Login records and security logs

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

Contractual Necessity – To provide banking services and manage your account.

Legal Obligation – To comply with Polish and EU financial regulations.

Legitimate Interest – For fraud prevention, security, and customer support.

Consent – For marketing and promotional communications (you can withdraw consent anytime).

4. How We Use Your Information

We use your data to:

Open and manage your online banking account

Process transactions and payments

Verify your identity and prevent fraud

Comply with Polish banking laws and regulatory requirements

Improve our services and enhance security

Provide customer support

Send updates, promotions, and service notifications (if consent is given)

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with:

Regulatory Authorities (e.g., Polish Financial Supervision Authority – KNF, National Bank of Poland – NBP)

Law Enforcement Agencies (if legally required)

Third-party service providers (payment processors, IT service providers, credit bureaus)

Partner Banks and Financial Institutions (for transaction processing and fraud prevention)

6. Data Retention

We retain your personal data for as long as necessary to:

Fulfill contractual obligations

Meet legal and regulatory requirements (e.g., anti-money laundering laws)

Resolve disputes and enforce agreements

Typically, financial records are kept for 5 to 10 years as required by Polish banking regulations.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access – Request a copy of your data.

Right to Rectification – Correct inaccurate or incomplete data.

Right to Erasure (“Right to be Forgotten”) – Request deletion of your data (if legally applicable).

Right to Restriction of Processing – Limit the use of your data.

Right to Data Portability – Receive your data in a structured format.

Right to Object – Object to processing based on legitimate interests.

Right to Withdraw Consent – Withdraw marketing consent at any time.

To exercise your rights, contact us at: [Insert Contact Email]

8. Data Security Measures

We implement industry-standard security measures to protect your data, including:

Encryption of sensitive data

Two-Factor Authentication (2FA) for account access

Regular Security Audits and monitoring

Compliance with PSD2 (Revised Payment Services Directive) for secure transactions

9. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze site traffic. You can manage cookie preferences in your browser settings. For details, see our [Cookie Policy].

10. Changes to This Privacy Policy

We may update this policy to reflect regulatory changes or improvements in our services. We will notify you of significant updates via email or our website.

11. Contact Information

For questions or complaints about this Privacy Policy, contact our Data Protection Officer (DPO):

Data Protection Officer
Poland
Email: support@financetrustpro.com
Phone: +48 573 560 817

If you believe your data protection rights have been violated, you can file a complaint with the Polish Data Protection Authority (UODO):

Urząd Ochrony Danych Osobowych (UODO)
Website: https://uodo.gov.pl
Phone: +48 22 531 03 00

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This Privacy Policy complies with Polish law, GDPR, and EU financial regulations to ensure transparency and security in our online banking services.